Learning from Community-Centred Care: A Visit to BuurtzorgT

On 11 June 2026, our delegation of six academics had the opportunity to visit BuurtzorgT at Science Park in Utrecht to learn more about its innovative, relationship-centred approach to community-based mental healthcare. The visit formed part of our international visit programme in the Netherlands and provided valuable insights into how autonomy, trust, and collaboration can transform healthcare delivery.

The morning began with a warm welcome over coffee, creating an informal space to connect with the BuurtzorgT team and learn more about their philosophy of care. This was followed by an informative presentation by Annelotte Pleij, who introduced the BuurtzorgT model and explained how self-managing teams empower healthcare professionals to provide personalised, recovery-oriented mental health services within the community.

The presentation highlighted the importance of building meaningful relationships with service users, promoting independence, and delivering care that is tailored to each individual's unique circumstances. The discussion also explored how professional autonomy and collaborative teamwork contribute to improved outcomes for both patients and healthcare professionals.

Over lunch, members of the delegation had the opportunity to meet the BuurtzorgT team, exchanging experiences and discussing similarities and differences between community mental healthcare in the Netherlands and South Africa. These conversations reinforced the value of international collaboration and the importance of learning from different healthcare systems.

The afternoon concluded with a reflective session entitled "Lessons Learned: What Do We Take Home?" We reflected on the key principles underpinning the BuurtzorgT model, including trust, shared leadership, continuity of care, and person-centred practice. The session encouraged the delegation to consider how these principles could inform nursing education, leadership, and community healthcare within the South African context.

The visit to BuurtzorgT demonstrated that high-quality healthcare is built on strong relationships, professional trust, and a commitment to seeing the person beyond the illness. The experience aligned closely with the work of our Presence Research Team, reinforcing the shared values of compassionate care, authentic presence, and reflective practice.

We extend our sincere appreciation to Annelotte Pleij and the entire BuurtzorgT team for their warm hospitality and willingness to share their knowledge and experiences. The visit provided valuable inspiration as we continue to strengthen international partnerships and explore innovative approaches to community-based healthcare and nursing education.